Customer Policy Page

***PLEASE NOTE THESE POLICIES PERTAIN SOLELY TO ORDERS PLACED THROUGH FVLIGHTING.COM***

Shipping & Delivery

All in-stock orders typically ship same day if received before 3PM CST, after that it will ship the following business day. If an item is back-ordered or out-of-stock we will notify you immediately with estimated shipping times. Shipping fees and times are calculated based on your state/country of origin and weight of products ordered. Shipments are made with UPS. Shipping notification and tracking information can be provided if requested. Please feel free to contact us at sales@fvlighting.com if you have any questions or concerns regarding your order.

Free Shipping offer is valid only within the USA. Free Shipping method will be shipped via UPS Standard Ground.

Privacy & Security

We take security very seriously here at F&V. As such, we never hold credit card information on file, as well we never sell, share, or distribute customer personal information with third parties. You can find our complete Privacy Policy on our website here: http://www.fvlighting.com/privacy-policy-cookie-restriction-mode

All online payment authorization is processed through PayPal Payments Advanced for Business, which is PCI-compliant and an encrypted transfer, ensuring complete secure transactions. No financial information is processed or kept on our servers. You can find PayPal security statements here: https://www.paypal.com/webapps/mpp/paypal-safety-and-security

Warranty

F&V offers a Limited One Year Warranty to all products. F&V's Limited One Year Warranty guarantees to the first end user, under normal use, that the product will be free from defects in workmanship and in materials for a period of one (1) year from the purchase date as is noted on the original receipt and/or invoice. Limited One Year Warranty is void if any signs of tampering and/or unauthorized service is performed on product. Accidental and user damage is not covered under the Limited One Year Warranty.

This F&V Limited One Year Warranty is extended to direct purchases from the F&V Web-Store as well as Authorized F&V Dealers and Resellers. F&V cannot be held liable for third-party or unauthorized retailers of F&V products. If you are worried about the authenticity of a seller or a product's coverage, please contact support@fvlighting.com.

Returns & Replacements

We offer a 14-Day Money Back Guarantee. If you are not completely satisfied with our product, you can return your order for a full-refund. All returns must be in original packaging and in like-new condition with warranty card, original accessories, and valid invoice. Please contact an F&V representative prior to shipping any returns. No return will be processed without prior written notice. Postage costs are the responsibility of the buyer. Please note refunds are made for product value only, excluding shipping and handling charges.

Returns can be made up to 30 days of purchase. However, returns outside of 14-Day Money Back Guarantee will be subject to a 25% restocking fee or more if not sent by the conditions stated below. Returned items should be in original packaging and like-new condition with warranty card, original accessories, and valid invoice. Please contact an F&V representative prior to shipping any returns. No return will be processed without prior written notice. Postage costs are the responsibility of the buyer. Please note refunds are made for product value only, excluding shipping and handling charges.

Please consult the user manual prior to returning an item. If product deficiency is do to accidental or user damage, product may not be returned. Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse. If requesting a replacement for a defective item, your item must first be reviewed by our repair department. If the item shows signs of misuse, tampering, or damage the warranty is void. If the unit can be repaired, repair costs are the responsibility of the customer. In the event of a void warranty, the customer will be billed for shipping costs to and from the repair facility. If the item is deemed a manufacturer defect, the defective unit will be replaced with a new or like-new replacement item, pending available stock. If the item is not in stock, efforts will be made to expedite the replacement of the item. If replacement item is needed right away, please contact support@fvlighting.com to schedule an expedited processing order.

Ordering

Import duties, taxes, and other charges are not included in the item price or shipping costs. These charges are the responsibility of the buyer. Please consult your country's customs office to determine possible additional costs prior to completing your purchase.

Payment, Pricing & Promotions

F&V reserves the right to adjust product pricing without prior written notice. As well, F&V reserves the right to start and terminate sales and/or promotions without prior written notice.

Updating Account Information

F&V offers the service of creating an online account for the purpose of viewing and tracking orders and order history. Information can be updated by the customer by logging into their respective account. If assistance is needed for updating shipping information, password, etc., please contact support@fvlighting.com for help.

Please check out our FAQ's page for further customer information. As well, feel free to contact an F&V representative for additional customer service details. Thanks!

F&V SUPPORT TEAM:

PHONE: +1 (888) 960-3750 (Within US)

PHONE: +1 (224) 544-5427 (Outside US)

EMAIL: support@fvlighting.com